FAQ’s

What can I customize inside?

You can personalize your NeoYea™ with a photo, a short video clip, or a heartfelt message. Each crystal is carefully encoded to display your memory in a warm, lifelike glow.

How do I load videos onto the Memory Ball?

No setup or internet connection is needed. Simply plug the included Type-C cable into any power source, and your chosen memory lights up instantly — no apps, no syncing, just simplicity.

What size is it?

It’s compact enough to fit beautifully on a nightstand, desk, or shelf. The crystal’s rounded design catches and reflects light perfectly.

Is it suitable for any occasion?

Absolutely. Whether it’s a birthday, wedding, anniversary, Christmas.

What is it made of?

Each crystal ball is made from premium optical glass that’s hand-polished for clarity. The smooth surface enhances the light refraction.

Is this suitable as a gift for elderly parents?

Yes! Simple dial controls—press to power on/off, swipe for volume, tap to switch videos.

What's included in the package?

Video player sphere, USB-C charging cable, and instruction manual.

What currency are the prices on the site displayed in?

All prices on our site are listed in US dollars.

Which shipping carriers do you use?

We utilize trusted shipping carriers to ensure the safe delivery of your orders: We ship using USPS, UPS, and FedEx.

How long will it take to get my order?

Orders are typically processed and shipped within 5-10 business days. For more details, refer to our Shipping Policy.

I just placed an order, when will it ship?

Once your order is confirmed, It will be processed and shipped within 1 to 2 days. You will receive a shipping confirmation email with tracking details.

I am not in love with my order, can it be returned? What if there is an issue?

We offer a 30-day return policy. If you encounter any issues, please contact us within 30 days of receiving your order.

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