Shipping Policy
YesFour LLC Shipping Policy
We strive to process your order promptly within 1 to 2 business days. Once your order has been processed, you can expect to receive an email notification within 24 hours to inform you that your order is on its way to you.
SHIPPING RANGE
Countries: We ship internationally.
SHIPPING COSTS
We offer free international shipping.
No Hidden Fees: All costs are clearly presented at checkout.
ORDER PROCESSING TIME
Processing Time: Orders are processed within 1-2 business days, Monday through Friday.
Last Order Time: 22:00 (GMT-05:00) Eastern Standard Time (Washington, DC).
Weekend Orders: Orders placed on weekends will be processed on the following business day.
TRANSIT TIME
Estimated Delivery Time: 5-10 business days.
Business Days: Deliveries occur Monday through Friday.
Notes: Delivery times are estimates and may vary due to external factors such as weather conditions and carrier delays.
SHIPPING PROCESS
Reliable Couriers: We ship using USPS, UPS, and FedEx to ensure your order arrives safely.
Insured Shipments: All orders are insured. In case of loss or damage, contact customer service for assistance.
Eco-Friendly Packaging: We use sustainable packaging materials whenever possible to reduce our environmental impact.
TRACKING INSTRUCTIONS
Tracking Information: After completing your purchase, you will receive an email with tracking details, including the courier and tracking number.
Track Your Order: You can track your order via our website by entering your tracking number in the tracking portal.
Please note that the tracking number may take up to 1 to 3 business days to become active and trackable, if your tracking didn’t work after 1 to 3 business days kindly reach out to us to check it for you.
MISSING ITEMS PROCEDURE
Reporting Missing Items: Please contact customer service within 7 days of receiving your order at customerservice@NeoYea.com.
Resolution: We will work to resolve the issue as quickly as possible, either by sending a replacement or offering a refund.
Damages:
If you receive a broken or damaged product, we sincerely apologize for the inconvenience. Rest assured, you have the full right to request a refund or exchange. Please contact our customer support team immediately with detailed information and supporting evidence. Kindly retain all packaging materials and damaged goods before filing the claim. We will promptly assess your claim and take appropriate action to resolve the issue to your satisfaction. However, please note that there are some exceptions for which we are not liable, such as items lost after delivery or damages caused by customer mishandling. We appreciate your understanding in these matters.
RETURN POLICY
At NeoYea, we strive to provide you with the best in quality and value. If for any reason you are not satisfied with your order, we are pleased to accept the return of the product and issue a full refund of your purchase.
Returns: We accept returns within 30 days of receiving your order.
Conditions for Returns: To ensure a smooth refund experience, we highly recommend that the returned product is in its original condition. While it is not mandatory for the packaging to be untouched, we kindly request that the item is not damaged or broken. This allows us to assess the product accurately and provide a fair refund.
Costs: Return shipping is the responsibility of the customer unless the item is defective or not as described, in which case NeoYea will cover the return shipping costs.
Refunds: Upon receipt of your returned package, our team will examine the products and a full refund will be issued to your original payment method. A refund receipt will be emailed to the address you provided at the time of your original purchase.
For more detailed information about our Return & Refund Policy, please refer to the dedicated section on our website.
If you have any further questions or concerns, please don’t hesitate to contact us
Company Name: YESFOUR LLC
Company Address: 1001 S MAIN ST STE 600 KALISPELL, MT 59901, United States.
Phone: + 1 424 4881808
Pre-Sales Email: sales@NeoYea.com
Customer Services Email: customerservice@NeoYea.com
Tech Support Email: support@NeoYea.com
Working Days/Hours: Monday – Friday / 9:00 AM – 5:00 PM EST